Return of goods - 100% money back guarantee.
All goods purchased from Magical Rooms may be returned for a refund within 7 working days from receipt of delivery .
Before sending the parcel back to us, please contact us via e-mail at admin@magicalrooms.co.uk or call us on 01428 608 340. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used.
In addition, you will need to confirm your name, order number and postcode, so please have these available. You will need to include ORDER Number with your parcel back to us as failure to do so may result in delay of any refund.
May we please ask you to additionally note:
1. You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. Please note that we CANNOT accept returns of disposable helium gas cylinders.
All original packaging should accompany any returned item. We cannot accept returns for exchange or refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected on their return to our warehouse.
We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.
2. That you or your carrier is responsible for any returned goods until they
reach our warehouse. Cost and Risk of return will be at your expense and
we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service
if a valuable item.
3. We regret that outbound shipping, packing and insurance cannot be refunded.
For exchanged items, you may be asked for a nominal fee as a contribution towards
any additional postage of shipping, depending on which shipping method you
require.
4. We try to make refunds within one week of receipt back
to us though promise to make all refunds within 30 calendar days from receipt
of goods to our warehouse. Please note that we will not be held liable for
any interest payment that you may incur because any refund was made outside
of your credit/debit card timescale.
5. Please return the goods to the address on the top of your receipt/invoice
including the Returns Authorisation Number. Any returned items not including
such information may well be delayed.
6. Any returned goods that we receive which are outside of this Returns Policy
will be defined as 'In Dispute'. Such In Dispute items will not be refunded
or exchanged. A reason for this decision will be provided. We are happy to
re-ship such In Dispute items back to you; otherwise they will be destroyed
within 91 calendar days from their receipt back to us.
7. We are sorry but due to false promises in the past, we are unable to replace or exchange an item until the original is returned to Magical Rooms. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.
8. Sometimes and especially if goods are purchased in advance for a present
or delivered while on holiday, aforementioned 7 day response timescale can
be missed. Therefore, without prejudice and as a gesture of goodwill, we are
happy to consider the following remedy on a case by case basis: Should an item
not be required and is returned and received by us between 7 working days and
30 calendar days, we will be happy to accept the item(s) back with refund of
Goods to the value of 60% of the purchase price (excluding shipping) or refund
of 100% if taken as a gift certificate or coupon redeemable in the future at
Magical Rooms.
Should an item be returned and received after 30 calendar days, we will have
no obligation to refund. If you wish the item resent to you, we will ask
for a nominal fee to cover additional shipping costs.
"7 working days from receipt of delivery" shall be defined as the date from
when your shipment is received by you, being the date of signature that the
package is received by you.
Important exceptions:
Personalised party bags cannot be returned or refunded. This does not affect
your statutory rights as a consumer.
We do not give refunds on goods placed on special orders or at special prices
for a customer.